DPC Staff Communication Training

Give your team the words, tone, and confidence to represent your clinic—every time.

What This Is

A live, interactive group training via Zoom designed exclusively for Direct Primary Care (DPC) clinics. We refine tone of voice, strengthen patient-facing communication, and build confidence when presenting your model, pricing, and policies.

  • Up to 4 staff members → 60-minute session
  • 5 or more staff members → 90–120 minutes (to ensure each person gets personalized practice and feedback)

Pricing

$100 per person for groups of two or more.

$150 for a single-participant training.

Examples: 2 people = $200 · 4 people = $400 · 7 people = $700

About Your Trainer

I bring a blend of DPC operations know-how and formal communication training. I hold an Associate’s in Small Business & Entrepreneurship, and during my bachelor’s track I completed a Business minor plus four semesters of focused communication coursework. I was three classes shy of a full Communications major —by design—because my goal was to master how to communicate clearly, compassionately, and effectively in any scenario.

Beyond academics, I’ve been working inside the DPC model since January 2019 and serving directly as a patient coordinator since March 2022. That means I don’t just teach communication in theory—I live it daily in real-world DPC operations and patient interactions.

In practice, that means your team gets training that’s not just “nice words”—it’s operationally useful, aligned with your membership model, policies, and boundaries, and ready for day-one implementation across phone, portal, email, and front desk interactions.

Outcomes You Can Expect

  • Clear, consistent explanations of membership, services, and next steps
  • Confident, compassionate conversations that reduce confusion and churn
  • Scripts that save time, prevent rework, and align your whole team
  • A calmer front desk with fewer back-and-forths and happier patients

The 5 Pillars of Communication in DPC

Clarity

Plain-language explanations of membership, services, and next steps. No jargon.

Confidence

Calm, assured delivery when discussing pricing, boundaries, and care workflows.

Compassion

Empathy first. Many patients come to DPC after poor experiences—how we speak heals.

Consistency

Unified phrasing and tone so patients hear the same answer every time.

Connection

Personalized touches that build trust and long-term relationships.

What’s Included

  • Live Zoom training (60 or 90–120 minutes based on group size)
  • Finalized, ready-to-use scripts tailored to your clinic (front desk, phone, email, portal)
  • Cheat-sheet phrasing for tricky moments (billing, cancellations, refills, boundaries)
  • Role-play practice with coaching on tone, pacing, and confidence
  • Post-session PDF: the 5 Pillars + Do/Don’t quick guide

Who It’s For

Front desk, patient coordinators, MAs/RNs, managers, providers — anyone who talks to patients about what DPC is, how it works, and what it costs.

How It Works

  1. Quick intake – You share membership options, policies, and pain points.
  2. Training & practice – We workshop real scenarios from your clinic.
  3. Toolkit delivery – You receive your finalized script + quick-reference sheets.

FAQs

Is training only on Zoom?

Yes. Zoom allows for live interaction, role-play, and screen-shared resources.

How does pricing work?

$100 per person for groups of two or more. $150 for a single-participant training.

Will the scripts match our brand voice?

Absolutely. We adapt to your tone and policies so language feels natural and consistent.

Do you train on boundaries (late cancels, non-urgent messages, refills)?

Yes. We include clear, kind phrasing that sets expectations without escalating tension.

Ready to Align Your Team’s Messaging?

Book your session or request a quick discovery call.